Return Policy

OUR POLICIES

1- Refills
We stand behind everything we sell. If you are not satisfied with your Doctor Aromas system, you can return it for a replacement or full refund (not including shipping) within 15 days of purchase date. Manufacturing defects on the refills will also be accepted for a refund within 15 days. The aromatherapy Refills must contain no less than 90% of their original weight, and all items must be in “like-new” condition.

Fulfillment errors on our part that result in the shipment of an incorrect product to you will also be accepted for return within 15 days from the date of purchase.

Doctor Aromas’ 100% Satisfaction Guarantee does not cover damage caused by improper use and accidents. Room Fragrances & reed diffusers are not returnable.

Dispensers
If your dispenser has a manufacturing defect in its materials or workmanship, we will replace it at any time within 6 months from purchase date. If your claim is made after 6 months, but before 1 year of purchase date, you will receive a 50% discount on a replacement dispenser. Note: Before requesting a return for a dispenser, kindly contact us so we can do a troubleshooting over the phone.

Returning or Exchanging Items 
You can return or exchange purchases from Doctor Aromas by mail, or at our retail location in North Miami, Florida 1993 N.E. 148th Street North Miami, FL 33181, regardless of where you made your purchase. You must have a proof of purchase (store receipt, invoice or credit card used at time of purchase) for all returns and exchanges. Packages must be postmarked within 15 days of purchase date.

If you return or exchange a product by mail, we recommend that you ship your package with a carrier that can provide tracking and insurance. Doctor Aromas is not responsible for packages lost in transit.
To return or exchange an order by mail: - Include a copy of your proof of purchase. - Ship your package to:

Doctor Aromas
Returns Department
1987 N.E. 148th Street
North Miami, FL 33181

2- Shipping Policy 
Shipping Time -- Most orders received before 2:00PM Eastern Standard Time will ship the same day, provided the product ordered is in stock. Most orders received after 2:00 PM will ship the next business day. Once shipped, orders are generally received within 7 business days. Orders are not processed or shipped on Saturday, Sunday or holidays, except by prior arrangement.

All packages are shipped with signature confirmation, if you choose not to have it with signature confirmation, we are not responsible for any inconvenience on the delivery.

We cannot guarantee when an order will arrive. While we will do all we can to ensure your order is delivered on time, Doctor Aromas cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc. Consider any shipping or transit time offered to you by Doctor Aromas only as an estimate.

Doctor Aromas only ships to the continental U.S. (excludes Alaska, Hawaii, Puerto Rico and U.S. protectorates). If you’d like to ship outside the continental U.S., please contact us at (866) 936 7890 for special arrangements.

3- Copyright and Trademark Notice 
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement, are the sole property of Doctor Aromas., Copyright ©2014, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted, are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

4- Credit Cards 
We accept all major credit cards: Amex, Visa, MasterCard, and Discover. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed at the time of your order but charges will be reversed immediately if for any reason we cannot fulfill your order.

Please be aware that if for any reason your Bank declines your charge it still may hold your money as pending and they will credit it back to you usually in 24 to 48 hours. Doctor Aromas does not have any say on your bank’s policies and any dispute will be have to be resolved your Bank.

5- Links 
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we are not responsible for the operation of, or content located on or through any such site.

6- Money Orders, Cashier’s Checks, Company Checks, & Personal Checks
We accept money orders, cashier’s checks, personal checks, and company checks in U.S. Dollars only. Orders are processed upon receipt of a money order or cashier’s check. For personal and company checks, please allow up to 3 banking days after receipt for clearance of funds before the order is processed. We will charge a $25 fee on all returned checks.

7- Multiple Product Orders
For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise in which case we will  credit your card for the unshipped products.

8- Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Doctor Aromas reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

9- Other Conditions
These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Doctor Aromas agrees to them or not. We reserve the right to make changes to this site and these Conditions at any time.

10-Privacy
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.

Our secure servers protect your information using advanced encryption techniques and firewall technology.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Doctor Aromas site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Doctor Aromas site. You may unsubscribe from the news list by following the unsubscribe instructions in any email received.

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

11- Privacy on Other Web Sites
Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Doctor Aromas is not responsible for the actions of third parties.

12- Out-of-Stock Products
There may be times when the product you have ordered is out of stock, which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out of stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.

13-Taxes
Doctor Aromas shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.

14- Typographical Errors
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Doctor Aromas shall have the right to refuse or cancel any orders placed for any product listed at the incorrect price. Doctor Aromas shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Doctor Aromas shall immediately issue a credit to your credit card account in the amount of the incorrect price.

Special Offers and discounts Cannot be combined with any other offer, promotion, coupon code or group discount. Doctor Aromas Rewards Points cannot be EARNED or REDEEMED during any offer.